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About Accessibility: On Track Care is committed to making our website accessible to everyone. These settings help customize your experience. Your preferences are saved automatically.
How to Get Started
Our simple onboarding process puts you in control every step of the way
Initial Contact
Reach out via phone or our form. We'll have a friendly chat about your needs and goals.
Meet & Greet
We arrange a face-to-face meeting at your home or a location that suits you to discuss services.
Service Agreement
We create a personalised service agreement based on your NDIS plan and preferences.
Match with Support Workers
You choose your support workers based on your preferences, interests, and needs.
Start Your Journey
Begin receiving support tailored to your goals with ongoing reviews and flexibility.
Join On Track Care
Complete this form and we'll be in touch within 2 business days to discuss your needs
Your Privacy & Rights
We're committed to protecting your information and respecting your choices
Data Protection
Your personal information is protected under the Privacy Act 1988 (Cth) and the Information Privacy Act 2009 (Qld). We only collect what's necessary to provide your services.
- Secure data storage
- Limited access controls
- Regular security reviews
Your Rights
Under Queensland and Australian privacy laws, you have the right to access, correct, and request deletion of your personal information at any time.
- Access your records
- Request corrections
- Withdraw consent
Service Flexibility
You're in control of your services. Change support workers, adjust schedules, or modify your service agreement whenever your needs change.
- Flexible scheduling
- Choose your workers
- No lock-in contracts